This training has already taken place.
UNCTAD–UNITAR certificate on completion, with QR verification.
A webinar introducing the principles of citizen-centered service design for digital government procedures, delivered in parallel English and Spanish sessions.
Open to anyone curious about how digital government services get designed, this webinar walks through the core service-design principles UNCTAD and UNITAR use with partner governments: mapping a procedure end to end, identifying pain points for users, and simplifying before digitizing.